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Help Center
Checkout & Payment
What payment options do you take?
We accept all major credit/debit cards.
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Can I checkout in another currency besides USD$?
Since we're based in the United States, all payments are processed in U.S. dollars.​
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Customer Support
All customer support questions/comments should be emailed to velvetorchidcompany@gmail.com or submitted to the Contact page.
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Typical response time is 1-2 business days. However, if you do not receive one within 3-4 business days, please follow up with another as your message may have gotten lost.
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Thank you for understanding!
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Notifications, Updates, & Wishlists
How do I sign up for email notifications?
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How do I sign up for text notifications?
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Do you send spam?
No ma'am! You will only be sent notifications if there is an update on products or services, such as workshops or new available resources.
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How do I add to my wishlist?
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Production Partners
Although everything is designed in house, all of our products are printed on demand in partnership with Printful. You can learn more about them here.
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Returns & Refunds
Do you accept returns?
Sorry loves, all sales are final. However, if there is a defect with your order, please contact us so we can remedy that.
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Do you issue refunds?
In the case of damaged or missing items, we can either offer a replacement or a refund. Just email velvetorchidcompany@gmail.com with your order number and request.
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Sales, Discounts, & Pricing
Do you have sales?
When are your sales?
Do you offer military discounts?
Do you offer other kinds of discounts?
Shipping & Packaging
Do you ship worldwide?
Unfortunately, our partners at Printful do not ship to the following countries: Afghanistan, Belarus, Bhutan, Brunei, Chad, Cuba, Ecuador, Iran, Laos, Libya, Mongolia, North Korea, Russia, Syria, Samoa, South Sudan, Timor-Leste, Turkmenistan, Ukraine, or Yemen.
For more information on why, you can visit their help page here.​
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How long do you take to process orders?
In an effort to reduce waste, all of our physical products are ordered and printed on demand, in partnership with Printful. Meaning, our products are created as they are ordered, instead of sitting in a warehouse waiting to be shipped. Fulfillment of these orders takes 2-5 business days. Once printed, shipping may take 3-5 business days. If your order is taking longer that expected, please contact us to help you track your package.
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Are all orders shipped together?
Depending on the products you order, some may ship separately due to packaging or production time. If anything you order takes longer than 2 weeks to arrive, please email your order number and missing item to velvetorchidcompany@gmail.com so we can look into your shipment.
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What kind of packaging do you offer?
Sustainability is very important to us so we partnered with a company that holds those same beliefs dear. Our partners at Printful offer a variety of packaging that you can learn more about here and here.
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My order arrived damaged. What should I do?
Email velvetorchidcompany@gmail.com with your order number and a picture of your damaged product. In the case of damaged shipments, we can either offer a replacement or refund.
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My tracking says my order was delivered, but I can't find it. What should I do?
Email your order number to velvetorchidcompany@gmail.com so we can help you find your package.
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Don't see your question? Please contact us!